Totapari

1. How do I know the quality is real if I’m ordering online?

We aim to make online buying as transparent and reassuring as possible. Every Totapari product page includes clear details on materials, finishes, dimensions, and weight, along with high-quality photographs taken to accurately represent the piece.

That said, jewellery can feel different on each person — factors like screen settings, lighting, and personal perception can influence how a piece appears online versus in real life. To avoid any uncertainty, we strongly encourage you to review the measurements and other things provided and reach out to us if you have questions about size, finish, or wearability before placing your order.

We’re always happy to help you make an informed choice. Each order is shipped with tracking, insurance, and responsive human support, so you can shop with clarity and confidence.Furthermore, every order is shipped with tracking, insurance, and responsive human support to ensure your peace of mind.

2. What materials do you use? Is it real gold or gold-plated?

Totapari pieces are meticulously crafted using premium-grade gold-plated brass and 925 sterling silver & pearls jewellery in both silver and gold-plated brass. Unlike low-cost fashion jewellery often made of mixed or base metals, our pieces are designed to be hypoallergenic, tarnish-resistant, and built for everyday wear without compromising on their exquisite finish or durability.

3. Are the gemstones and pearls natural or cultured?

We work with a mix of natural stones, cultured pearls (freshwater pearls), glass beads, and semi-precious materials. Each product description on the product pages specifies the materials used so you can make an informed choice.

Natural Stones and Pearls, especially, sea water (South Sea, Akoya and Tahitian) are very expensive and we use them only when ordered (in tailored products only).

4. Where is Totapari jewellery made?

Totapari jewellery is thoughtfully designed and handcrafted in India, working closely with skilled artisans and trusted manufacturing partners. Many products are finished at our Totapari studio only to provided distinct designs and style. We are confident about the quality and durability of our products.

5. Are Totapari designs exclusive to the brand?

Yes. Totapari designs are original and exclusive to the brand, created with a distinctive aesthetic that blends craftsmanship, storytelling, and timeless design. We have our in-house designer, who works closely with the Totapari founder for product design and creation.

1. Will it tarnish or lose colour with time?

At Totapari, we use premium materials designed for longevity, but the aging process depends on the collection:

• Gold Plated (Brass & Silver): While no plating is entirely immune to wear, our pieces are designed to last significantly longer than standard fashion jewellery. We use a high-quality gold polish with plating that is much thicker and more durable than average.
• 925 Sterling Silver: Authentic silver does not fade, but it may naturally oxidize (darken) over time. This is normal for pure silver. If your piece has hand-painted art, avoid liquid polishes and simply wipe the metal gently with a dry cloth.

2. How should I care for my Totapari jewellery?

The Secret to Longevity: regardless of the metal, moisture and perfumes are the main causes of wear. To ensure your Totapari jewellery maintains its sparkle for years, always store it in the airtight plastic bagprovided. Each purchase comes with a care card and protective pouch to help you keep your jewellery looking new.

1. What if there is an issue? Do you offer returns or warranty?

Yes, we do. We are dedicated to a transparent and fair experience. While every piece undergoes strict quality checks, here is how we assist you if an issue arises:

a. For Defective or Incorrect Products

If you receive a damaged piece or the wrong item, you must inform us within 24 hours of delivery. A clear, unedited unboxing video is mandatory to process any claim. Once verified, we will provide a free replacement or exchange.

b. For General Returns (Change of Mind)

If you decide to return a product based on personal preference, please initiate a request within 3 days (72 hours).

Policy: We have a strict no-refund policy.

• Resolution: You will receive a Store Credit Coupon valid for a lifetime.
• Deductions: Please note that the credit value will be the product price minus the cost of two-way shipping (forward and reverse) and packaging materials.

c. Lifetime Repair Policy

Need a resize or repair down the line? Don't hesitate to reach out. We offer a lifetime repair service for a minimal fee, ensuring your Totapari jewellery stays perfect for years to come.

It is still advised to go through the full details provided in our shipping & returns policy. please refer to our Shipping & Returns Policy.

2. Are necklaces and bracelets adjustable?

Many Totapari necklaces and bracelets feature adjustable elements or extension chains to ensure a comfortable fit. Where a piece has a fixed length, this information is clearly stated on the product page. If you’re unsure about fit, you’re welcome to reach out to us before placing your order.

3. How do I choose the right length or size when ordering online?

Each product page includes detailed measurements. We suggest comparing these with a piece you already own. If you’re unsure, feel free to contact us before placing your order.

4. Can I customise a piece or request a different size?

Yes, customisation is available for select designs. Requests are handled based on design feasibility and material availability. Please reach out to us before placing your order.

5. Do you make made-to-order or bespoke pieces?

Totapari presently does not offer fully bespoke, ground-up design services. However, select designs can be made to order or customised within the existing design framework—such as adjustments to length, fit, or certain material elements, subject to feasibility.

Each request is reviewed individually to ensure it aligns with our design language and quality standards. If you have a specific requirement, we recommend contacting us before placing an order so we can guide you clearly on what is possible.

6. How long do customised orders take to ship?

Customised orders generally take longer than ready-to-ship pieces. Timelines vary based on the design and materials involved and will be communicated at the time of order confirmation.

Is Totapari jewellery meant for daily use or special occasions?

Totapari jewellery is designed for both everyday wear and special occasions.
We believe jewellery should move effortlessly with your lifestyle, not sit locked away for rare moments. That’s why our collections are thoughtfully curated and clearly categorised on the website.

If you’re looking for pieces you can wear often, use the Occasion filter to explore Everyday Wear and Work Wear—these include lighter necklaces, pearls, beads, and minimal designs crafted for comfort and durability. For celebrations and statement moments, our Wedding Jewellery and Party Wear selections feature bolder silhouettes, layered necklaces, and gemstone-forward designs. we have statement pieces for every category.

Across categories, the finish remains refined and luxurious, while the craftsmanship is sturdy enough for regular use. Whether it’s a quiet workday or a festive evening, you can choose a piece that fits the moment—without having to treat it too delicately.

2. Can I wear Totapari jewellery while travelling or for long days out?

Yes. Many Totapari pieces—especially those under Everyday Wear and Work Wear—are designed with practicality in mind. They are easy to style, comfortable to carry, and suitable for long days, travel, or extended wear. As with all jewellery, we recommend storing pieces carefully when not in use and avoiding exposure to water or chemicals while travelling and while sleeping overnight. Also avoid wearing jewellery while taking a bath in tub or swimmng pool.

1. Do you restock sold-out designs?

Some designs may be restocked, while others are produced in limited quantities, at times just 1 or 2. These designs are not possible to replicate.

If a piece you love is sold out, you can contact us to check availability or future restocking plans.

We make online buying easy and transparent. Our product pages provide exact details on materials, finishes, and dimensions – no fluff. What you see in our high-quality photos is precisely what you receive. Furthermore, every order is shipped with tracking, insurance, and responsive human support to ensure your peace of mind.